Jackson is a building contractor who has in the last 5 years expanded his business to include both construction and emptying of pit latrines and septic tanks in Easte Africa. He is softly spoken, did not finish school, and yet is one of few people making a profitable business from provision of sanitation services; an industry as heavy in necessity as it is devoid of glamour. In Africa’s cities, sewer networks are not the norm. Instead, waste is collected on site in either pit latrines or septic tanks, and must be manually removed by contractors like Jackson. Today, he has been called to the home of a local bank clerk, whose latrine is on the verge of over-flowing.